Joburg Market introduces a dedicated complaints communication platform

Joburg Market is aiming to be a SMART market. This is the fashion in which we would like to deal with all our clients. JM is in essence a 24 hour operation. At night we receive produce to be traded early in the morning. We appreciate that in this very busy system you may experience instances where the support you got was satisfactory or the opposite. If you are happy with our service, please let us know. We would like to motivate our fellow service providers and our staff to continue delivering value for money market services. If our services have failed you in any way, please let us know by following the steps below:

STEP 1: How to reach JM Customer Care?

Please email your complaint or compliment to Complaints@joburgmarket.co.za or you may call us on 011 992 8000

How will my complaint be addressed?

• A dedicated person will acknowledge receipt of the complaint.
• We will link you to the person who will deal with the complaint
• We will investigate the complaint and endeavour to resolve it in a fair and expedient manner

STEP 2: What to do if you are dissatisfied with response from Customer Care?

Joburg Market is embedding professionalism into all aspects of its services. We believe every visit to the Joburg Market should be a pleasant experience supported by an efficient customer services system. Complaints in this regard may be directed as follows. By email to Complaints@joburgmarket.co.za or you may call for assistance on 011 992 8034