Always conscious of providing the best service to customers, the Joburg Market comprises of a commission business department that provides a customer care service to assist new and existing buyers should they encounter problems.
Sales at the Joburg Market are fully computerised with two buying options: the registered buyer and the guarantee buyer.
To purchase at the Market, you must first register to be a buyer. This can be done by approaching customer service on the sales floor. There you will be required to complete a form and hand in a copy of your Identity Document. You will then be issued with a smart buying card to deposit your chosen amount at any cashier available on the sales floor. You can clear the balance in your card at the end of each trading day, or the balance may be left on the card for purchasing at any other time. Further deposits may be made with a cashier on the sales floor.
To register as a guarantee buyer, you collect a bank guarantee form from the Finance Department on the fourth floor of the administration building located next to the main entrance of the Joburg Market. This form must be completed by your bank and returned with a copy of your Identity Document. Once the bank lodges the guarantee, depending on the nature of agreement with the Market, an agreed percentage of the guaranteed amount may be utilised on the sales floor. Payment for purchases must be made within seven days. The guaranteed percentage may not be exceeded and any amounts outstanding over seven days will be charged to the buyer on interest at current rates.